Terms and Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

Returns and Exchanges
We love our products! We hope you do too. We want you to be fully satisfied with every Light-Life® Tool you purchase from IX-EL, Inc. Please note that the Light-Life® Tools are experiential in nature and each person may experience them differently. Prior to any return or exchange please contact IX-EL, Inc. customer service at cs@ix-el.com or 303-833-9033.

How long can I evaluate my purchase?
We understand that sometimes it takes a customer a few weeks to get acquainted with their new Light-Life® Tools; therefore, we offer a generous return policy. Returns made within 30 days of receipt are exchanged or fully refunded (minus the original shipping fee), no questions asked. The item has to be in resalable condition and well packaged so that it doesn’t get damaged in return shipping.

Are any of our products non-returnable?
A fair and honest return policy ensures that customers feel comfortable with their purchases and with the company. Therefore, we make every effort to ensure that all products that can be safely returned will be returnable. However, it is important to note that not all products are returnable. All custom-made items and media products, including books, CDs and DVDs, and digital files are non-returnable and non-refundable.

How do I receive my refund?
Customers returning an item within 30 days will be refunded to the same payment method they used for purchase: check, credit card, or store credit. The original shipping fee will not be credited or refunded.
All Harmonizers, pendants, and other jewelry, regardless of the return date, will incur a 15% restocking fee off our retail price.

All items returned after 30 days will incur a 15 % restocking fee off our retail price. The original shipping fee will not be credited or refunded, and no cash refunds will be given, store credit only. Before returning an item, please contact our customer service at cs@ix-el.com or 303-833-9033 to get a return authorization. Customers are responsible for return shipping fees.

What if I received an incorrect/damaged item?
If you received an incorrect item or item with visual defects, please contact IX-EL, Inc. customer service at cs@ix-el.com or 303-833-9033 to get a return authorization. We will send you a prepaid return label and a replacement item.

Where do I send my return?

IX-El, Inc./ Light-Life Technology
3182 Tipple Parkway
Erie, CO 80516

If you have any questions about our return policy, please email us at cs@ix-el.com or call 303-833-9033.

The entire content included in this site, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of IX-EL, Inc./Light-Life Technology. The collective work includes works that are licensed to IX-EL, Inc., ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with IX-EL, Inc. or purchasing IX-EL, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with IX-EL, Inc./Light-Life Technology, or to purchase IX-EL, Inc./Light-Life Technology products. Any other use, including, but not limited to, the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by IX-EL, Inc./Light-Life Technology. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks, and names of IX-EL, Inc./Light-Life Technology used in the site are trademarks or registered trademarks of IX-EL, Inc.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, IX-EL, Inc./Light-Life Technology disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. IX-EL, Inc./Light-Life Technology does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. IX-EL, Inc./Light-Life Technology does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
IX-EL, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if IX-EL, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that an IX-EL, Inc. product is mistakenly listed at an incorrect price, IX-EL, Inc./Light-Life Technology reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. IX-EL, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, IX-EL, Inc./Light-Life Technology shall issue a credit to your credit card account in the amount of the incorrect price.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by IX-EL, Inc./Light-Life Technology without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

IX-EL, Inc./Light-Life Technology may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to IX-EL, Inc.

Your use of this site shall be governed in all respects by the laws of the state of Colorado, United States of America, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of IX-EL, Inc./Light-Life Technology products) shall be in the state or federal courts located in Weld County, Colorado, United States of America. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of IX-EL, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. IX-EL, Inc.’s/Light-Life Technology’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. IX-EL, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an IX-EL, Inc./Light-Life Technology or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
IX-EL, Inc./Light-Life Technology does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, IX-EL, Inc./Light-Life Technology is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, IX-EL, Inc./Light-Life Technology reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property rights of another or (d) offensive or otherwise unacceptable to IX-EL, Inc./Light-Life Technology in its sole discretion.

You agree to indemnify, defend, and hold harmless IX-EL, Inc./Light-Life Technology, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, IX-EL, Inc./Light-Life Technology may link to sites operated by third parties. However, even if the third party is affiliated with IX-EL, Inc./Light-Life Technology, IX-EL, Inc./Light-Life Technology has no control over these linked sites, all of which have separate privacy and data collection practices, independent of IX-EL, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, IX-EL, Inc./Light-Life Technology seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site but for sites it links to as well (including if a specific link does not work).


Please also review our Disclaimer